Feedback
Share your feedback
Whether it’s good stuff, hard stuff or just something you think we should know - all feedback helps us deliver better, safer services for children, young people and families.
You can tell us
Positive feedback
When something has helped you, or made you feel really safe and happy
Helpful feedback
When you have an idea for how we can do things better
Negative feedback
When someone or something makes you feel unwelcome, uncomfortable or unsafe
How to share your feedback
I’m a child (12 or under)
Tell us what you think!
Talk to a trusted adult if you want help.
You can tell us who you are, but you don't have to.
I’m a young person (13+) or adult
You can tell us how we’re doing – it can be anonymous.
You can also talk to a 54 reasons worker to give feedback.
Feedback details
When you share feedback, you can choose to give us your name and contact details. This means we can keep you updated about your complaint. But you can also choose to stay anonymous – we’ll still act on what you’ve told us.
You won’t ever be punished or excluded because you shared something you are worried about, or that you don’t think is okay. Our commitment to providing you and your family with safe, quality services will stay the same.
What happens next
01 — We’ll respond
If you choose to share your details with us, we’ll let you know we’ve received your feedback, and what we plan to do about it. We might ask you for more information.
If you choose to share your details with us, we’ll let you know we’ve received your feedback, and what we plan to do about it. We might ask you for more information.02 — We’ll act
We’ll investigate all feedback –including anonymous feedback. If we have your details, we may be able to send you an update letting you know what we’ve done. Sometimes this isn’t possible for legal and safety reasons.
We’ll investigate all feedback –including anonymous feedback. If we have your details, we may be able to send you an update letting you know what we’ve done. Sometimes this isn’t possible for legal and safety reasons.03 — Stay in touch
If you’re not happy with the outcome, you can let us know and we’ll try again. If you’re happy with our response, we might check in with you later to make sure everything is still okay.
If you’re not happy with the outcome, you can let us know and we’ll try again. If you’re happy with our response, we might check in with you later to make sure everything is still okay.
Independent information and support
There might be times when you want to make a complaint to someone outside of 54 reasons. There are lots of options for independent bodies you can speak to. Some can provide direct support, while others can give you information or referrals.
Policies
Making sure children's rights are met is our top priority - especially their rights to be safe and respected. Everyone who works for or with 54 reasons has to agree to follow our Child Safeguarding Policy and Code of Conduct. Want to know more about what we do to keep children and young people safe?
